Legal Documentation
Privacy Policy
How RSR Investment collects, uses, protects, and manages your personal information. We are committed to transparency and safeguarding your privacy.
Introduction
RSR Investment (“we,” “our,” or “us”) operates as a real estate advisory and brokerage firm in Abu Dhabi, United Arab Emirates. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, communications, and professional services.
By engaging with our services or visiting our website, you acknowledge and consent to the practices described in this policy. If you do not agree with these terms, please do not provide us with personal information.
Information We Collect
We collect information in several ways to provide and improve our services:
1.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, mailing address, and preferred communication methods.
- Property Preferences: Budget range, location preferences, property type, size requirements, and investment criteria.
- Financial Information: For transactional purposes, we may collect information related to financing, proof of funds, or pre-approval documentation.
- Identification Documents: Passport, Emirates ID, or other government-issued identification as required by UAE regulations.
- Communication Records: Contents of emails, messages, phone call notes, and meeting notes related to our services.
1.2 Information Collected Automatically
- Device Information: IP address, browser type, device type, operating system, and unique device identifiers.
- Usage Data: Pages visited, time spent on pages, links clicked, referring website, and navigation patterns.
- Location Data: General geographic location derived from IP address or device settings.
How We Use Your Information
We use collected information for the following purposes:
Service Delivery
To provide property recommendations, coordinate viewings, facilitate transactions, manage inquiries, and deliver advisory services.
Communication
To respond to inquiries, send property updates, share market insights, and maintain ongoing client relationships.
Legal Compliance
To comply with UAE real estate regulations, anti-money laundering requirements, and other legal obligations.
Service Improvement
To analyze usage patterns, improve website functionality, refine our service offerings, and enhance client experience.
Security & Fraud Prevention
To detect, prevent, and address technical issues, security breaches, or fraudulent activity.
Legal Basis for Processing
We process personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our services and contractual obligations to you.
- Consent: You have provided explicit consent for specific processing activities.
- Legal Obligation: Processing is required to comply with applicable laws and regulations.
- Legitimate Interest: Processing is necessary for our legitimate business interests, provided it does not override your privacy rights.
Data Sharing & Disclosure
We do not sell personal information. We may share information in the following limited circumstances:
Service Providers
Third-party vendors who assist with website hosting, email communications, CRM systems, or payment processing. These parties are contractually bound to protect your data.
Property Owners & Developers
When facilitating property transactions, we share relevant information with sellers, landlords, or developers as necessary.
Legal Authorities
When required by law, court order, or government request, or to protect our legal rights and prevent fraud.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods vary based on:
- The nature of the information and purpose for collection
- UAE regulatory requirements for real estate transactions (typically 7 years)
- Ongoing client relationships and business needs
- Legal claims or disputes that may arise
Once retention is no longer necessary, we securely delete or anonymize personal information.
Your Rights
Subject to applicable law, you have the following rights regarding your personal information:
Right to Access
Request copies of your personal information we hold.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal information in certain circumstances.
Right to Restrict Processing
Request limitation on how we use your data.
Right to Data Portability
Receive your data in a structured, commonly used format.
Right to Object
Object to processing based on legitimate interests.
Right to Withdraw Consent
Withdraw consent for processing activities at any time.
Right to Complain
Lodge a complaint with relevant data protection authorities.
To exercise these rights, contact us at privacy@rsr.ae. We will respond within 30 days of receipt.
Data Security
We implement industry-standard technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Security Measures Include:
- Encryption of data in transit and at rest using SSL/TLS protocols
- Access controls and authentication requirements for internal systems
- Regular security audits and vulnerability assessments
- Staff training on data protection and confidentiality obligations
- Secure backup systems and disaster recovery procedures
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain vigilant practices to minimize risk.
International Data Transfers
RSR Investment operates in the United Arab Emirates. Your information is primarily stored and processed within the UAE.
In limited circumstances, we may transfer information to service providers located in other jurisdictions. When transferring data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions recognizing equivalent data protection standards
- Binding corporate rules for intra-group transfers
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will notify you by:
- Updating the “Last Updated” date at the top of this policy
- Posting a notice on our website
- Sending an email notification to registered users (for significant changes)
Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
Contact Us
For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:
Mailing Address
RSR Investment
Abu Dhabi, United Arab Emirates
Response Time
We aim to respond to all privacy-related inquiries within 30 days.